Operations Support Engineer L2 | Freelance | 100% on-site | Major European agency

Operations Support Engineer L2 | Long-term freelance contract | 100% on-site | Strasbourg | Major European agency | Competitive remuneration

We are actively seeking an Operations Support Engineer L2 for a long-term freelance contract within a major European agency.

Based in Strasbourg, you will provide level 2 support in close collaboration with DevSecOps teams, architects, and operational teams, ensuring the stability, security, and operational continuity of critical, high-stakes systems.

You will work in a multicultural, multi-vendor environment with a strong focus on service excellence.

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• Ensure the stability and continuity of production systems by carrying out the corrective, preventive, and adaptive maintenance activities required to uphold defined service levels.
• Handle incidents, problems, and service requests at L2 level by analysing root causes, coordinating resolutions, and contributing to post-incident reviews to prevent recurrence.
• Monitor system health and performance through observability tools, respond proactively to alerts, and collaborate with DevSecOps teams on deployments and environment optimisation.
• Participate in change and release management activities, ensuring deployment readiness, the implementation of rollback plans, and the execution of validation tests.
• Provide operational support for middleware and integration components (gateways, messaging and data management platforms, identity and access management systems, web servers).
• Maintain up-to-date operational documentation (procedures, knowledge base, incident reports) and actively contribute to knowledge transfer within the team.

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• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years of level 2 support on large-scale critical systems.
• Solid command of ITIL processes: incident, problem, change, release, and knowledge management.
• Experience with Linux/Unix environments, container orchestration platforms, and observability tools.
• Knowledge of CI/CD pipelines, API management, IAM solutions (OAuth2, OIDC, SAML), and event-driven messaging platforms.
• Valued certifications: ITIL Foundation or higher, Linux Administration, container orchestration, or equivalent.
• Strong analytical skills, documentation rigour, and ease of communication in a multicultural and multi-vendor environment.
• Good level of English (minimum B2).

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• A long-term freelance contract, 100% on-site, within an international institutional environment.
• Ambitious projects with high strategic impact, in a stimulating and constantly evolving technological context.
• A multicultural and innovative working environment, with high-level technical teams.
• Competitive remuneration, commensurate with your expertise and responsibilities.

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