Workshop Manager

Reporting to the Director of Operations, you drive the overall workshop performance: execution quality, lead times, cost control, safety, compliance and client relations.

You manage several workshop supervisors who themselves lead the technicians, and you are the site's operational authority: arbitration, priorities, technical decisions, people leadership.

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Performance : Orchestrating the full workshop flow: planning, execution, quality control, invoicing preparation. Ownership of site KPIs (turnaround, cost per intervention, availability rate) with weekly and monthly reporting to management.

Client relations : Primary point of contact for all operational and technical matters: leading recurring review meetings, monitoring SLA compliance, proactively escalating deviations before they become issues.

Safety and quality : Supporting the Safety Advisor, leading root cause analyses on incidents, near-misses and quality deviations, then driving corrective actions through to closure.

Continuous improvement : Local deployment of Lean / 5S / flow optimization initiatives, with measurable gains. Updating procedures and work instructions.

Local technical procurement : Managing relationships with local suppliers and supporting procurement on spare parts availability and stock levels.

Day-to-Day Management

Coaching and developing supervisors: performance reviews conducted jointly with the Director of Operations, co-leading technician reviews.

Workforce planning (shifts, absences, overtime), approving leave and expense reports within the approval matrix, participating in recruitment and onboarding, organizing technical and safety training.

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A proven operational manager from a demanding technical environment, able to run a workshop, unite a team of supervisors and technicians, and deliver on the client promise every day.

A data-driven approach, ease in multi-stakeholder environments, and the right balance between high standards and people care.

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• Technical degree minimum Bac+3 (electromechanics, mechanics, maintenance, industrial engineering)
• Minimum 5 years of experience in workshop management, maintenance or operations, in a heavy equipment or complex technical environment
• Proven leadership of structured teams (supervisors + technicians)
• Data-driven culture, hands-on experience with an operational ERP
• Client focus, ability to manage a demanding B2B relationship
• Change management and continuous improvement (Lean, 5S)
• Professional English is essential; French and/or Dutch are highly valued in the Belgian context

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